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positive feedback

Birthday Gift Basket to Albuquerque, USA

Every year I sent my Mum in Albuquerque NM a Gift Basket for her birthday and Christmas, this year was no different, however due to an error at the warehouse at GiftBasketsOverseas the Christmas delivery which was to be delivered on the 22 Dec 2015 did not happen, I spoke with my mum on the 25th Dec, only to find out it had not been delivered. I called GiftBasketsOverseas and spoke with a number of people in customer service about the issue, under normal circumstances you might not go back to that company, HOWEVER, they immediately admitted their mistake and assured me they would call me back, they did call me back (in Australia) and followed up with emails keeping me informed of their investigations and what they were going to do about it. They arranged for the delivery (while a few days late), but my Mum understood, they called her to explain the situation and even sent her an extra gift. They emailed me today (5th Jan 2016) to tell me it had been delivered. What impressed me was how quick they responded (no excuses as to who’s fault was), to me this Customer Service at its best, so many companies could learn from the team at GiftBasketsOverseas – few names to mention (Annette, Maria, Miriam). Thank you, I will continue to use their service, while mistakes sometimes happen (and they do in every company) its all about how you respond to your customers and treat them, and the team at GBO sure know how to do that – “love your work”.


Gerry F. (Australia)

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Holiday Gift Basket to Warsaw, Poland

I think you guys are awesome. Pretty perfect I think. Your positive attitude and such quick, respectful and thorough responses to my constant questions is an inspiration. You should all feel very proud. Obviously I don’t see an end result in terms of the actual gift baskets, the packaging or specific content quality as such but I find you to be one of the best companies I have ever dealt with regards to customer service. I have been a personal assistant for over 20 years working with high profile people in the USA and originally Australia; so I have had experience with all sorts of places whether it’s hotels, airlines, retail outlets and what have you the list goes on and I honestly can you guys are my absolute favorite and you make my work easier due to how you function. I am curious to know how many full time employees do you have and are you all based together in the one office; apart from your external vendors etc of course. Just wondering how you operate and are able to keep it so organized and seamless with no crossed wires? How do you oversee things staying on top of the minutia and also to cope with the massive volume of orders and shipments going all over the world whilst at the same time responding to every little thing plus also caring about my health. Maybe you are superhuman?!!

You don’t have to answer tonight. I just realized its already past 8pm so very late for you.
Anyway just can’t keep thanking you enough.


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