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Birthday Gift Basket to Albuquerque, USA

Every year I sent my Mum in Albuquerque NM a Gift Basket for her birthday and Christmas, this year was no different, however due to an error at the warehouse at GiftBasketsOverseas the Christmas delivery which was to be delivered on the 22 Dec 2015 did not happen, I spoke with my mum on the 25th Dec, only to find out it had not been delivered. I called GiftBasketsOverseas and spoke with a number of people in customer service about the issue, under normal circumstances you might not go back to that company, HOWEVER, they immediately admitted their mistake and assured me they would call me back, they did call me back (in Australia) and followed up with emails keeping me informed of their investigations and what they were going to do about it. They arranged for the delivery (while a few days late), but my Mum understood, they called her to explain the situation and even sent her an extra gift. They emailed me today (5th Jan 2016) to tell me it had been delivered. What impressed me was how quick they responded (no excuses as to who’s fault was), to me this Customer Service at its best, so many companies could learn from the team at GiftBasketsOverseas – few names to mention (Annette, Maria, Miriam). Thank you, I will continue to use their service, while mistakes sometimes happen (and they do in every company) its all about how you respond to your customers and treat them, and the team at GBO sure know how to do that – “love your work”.


Gerry F. (Australia)

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