I dive into customers’ reviews and feedback quite often as part of my job at Gift Baskets Overseas. Even though my role is not customer-facing, I want to have a clear understanding of customers’ thoughts around our service. This often means listening to the amazing stories that go along with these gifts. Stories about how people use gifts to stay connected, be present, and communicate tender feelings and appreciation. So today, I want to tell some Gift Baskets Overseas customer stories that corporate and individual clients shared with us recently.
Gift Baskets Overseas Customer Stories
How much can you learn about someone’s situation from a twenty to fifty word prompt? Apparently, quite a lot. Often we learn about families torn apart by pandemic travel restrictions, family members in hospitals who our customers can only attend virtually, weddings, birthdays, or sad occasions missed because of borders being locked. Each time sending a gift is something that allows people to feel a connection and to be present.
My daughter said her cupcakes were really nice Thankyou….ive not seen my children for 2 years because of covid19 restrictions they are in the UK and it really made my day to be able to send my children a treat…thankyou for a lovely service163109****, 09/13/2021
My order arrived on time and was appreciated by the recipient. This was important due to the limited time space in which it would achieve the intended purpose of comforting a family in mourning.Order #164306****, 01/27/2022
Your customer service is exemplary. I had originally wanted to send to a friend in hospital, but she returned home and you arranged the address correction. THANK YOU SO MUCHOrder #164381****, 02/08/2022
I have used giftbasketsoverseas a number of times now to send gifts to my partner in Italy and brother in Dubai. I have been so happy with every single order. What you do is so amazing for people living away from loved ones and your customer service is absolutely amazing. Thank you very muchOrder #164012****, 12/29/2021
Gift Baskets Overseas Customer Stories: Corporate Clients
Some reviews, especially those coming from the corporate clients, mention team members responsible for the orders. It is so extremely important for each of us to form this kind of bond with the customers!
These reviews remind us of why Gift Baskets Overseas exists in the first place: to help improve relationships with gifts. A special thank you to every customer that takes the time to leave us feedback, good or bad, so we can understand how our service impacts you and how we can continue to improve.
Curious To Learn More?
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Director of Digital Marketing and Strategy for GiftBasketsOverseas passionate about all-things digital, travel, and wellness. Natasha covers some corporate topics and data analytics and research for the GiftBasketsOverseas blog.